FAQ's
Frequently Asked Questions
Help, I've made an error with my personalisation?
Many of our orders go straight into production, once we receive them which is why we ask you to double check all your details carefully. If you do notice an error then get in touch ASAP and we will try to amend it if your order has not gone to production.
How do I use a discount code?
If you have a code to use, put your chosen items into the basket and go to the checkout. There you will see 'Discount?' here you can enter your code and apply the discount to your order.
How do I track my order?
Once your order is dispatched you will receive an email confirmation, so you know your order is on its way and you will be able to track it through the link or Shop app
My order is late. What do I do?
We’re really sorry about that. We pride ourselves on our customer service, so this is as frustrating for us as it is for you. We try to resolve customers issues as swiftly as possible. But we do need to allow our postage service provider (normally Royal Mail) a reasonable amount of time to make the delivery, 10 working days under our terms with Royal Mail for UK orders. If, once that time has gone by, the package still has not arrived, please email us – info@ruthkaygifts.co.uk – stating your name, delivery address, order number and date of purchase. We will then contact Royal Mail.
Do you include invoices in packages?
No, we do not include invoices as we often send orders direct to recipients, so your secret’s safe with us.